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1and1 says problems are over

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Hosting provider 1and1 says it has sorted out problems which were delaying email today and yesterday and said it was sorry for any hassle caused.

The Reg received several emails from people unable to get onto the company's Pop3 servers over the last two days.

1and1's PR sent us the following statement:

Yesterday, a number of UK customers experienced some delay in receiving inbound email. The delay was due to a surge in email volumes over our email servers. Our email system continued to receive all email during this time, with only its delivery to inboxes being delayed.

The email delay was handled according to set procedure, emails were queued and stored and no email was lost during this time.

The technical issue was resolved and all emails involved are being delivered safely. Only 1&1 email users were affected.

We sincerely apologise for any inconvenience caused to our customers due to the queuing of emails.

Today, 1&1's UK Customer Control Panel was temporarily unavailable for a very short time whilst systems were maintained.

®

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