Feeds

Ovum and BT in war of words

VoIP figures disputed

Recommendations for simplifying OS migration

BT has hit back at cricticism of how it adds up the numbers using, or registering, for its Voice over Internet Protocol (VoIP) phone service.

Last week BT made much of having a million customers signed up to its VoIP service, claiming it had hit its target six months early. But Ovum analyst Mark Main described the release as "loosely worded".

"Yesterday's announcement needs a little dissecting. In the VoIP market the devil is very much in the detail. VoIP is now increasingly bundled by operators and it is hard to analyse precisely how many customers are really using the service in earnest and how many have merely used it a few times - or possibly even never.

"BT's statement is worded rather loosely - it implies that BT has a million VoIP users, whereas in reality anyone who takes a BT Retail Total Broadband package is automatically registered for VoIP even if they don't use the service."

But BT responded by saying: "Ovum have got it completely incorrect. Customers have to go through a separate process to sign up to VoIP - it's an additional package that allows you make calls free during the day and you have to set up a separate account."

More on Techworld here. ®

Boost IT visibility and business value

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?