Feeds

Titan makes earthly debut for Microsoft partners

Hosting opportunity

The essential guide to IT transformation

Selected Microsoft partners have been given access to the next major edition of Microsoft's customer relationship management (CRM) software, taking it into hosted territory for the first time.

Three hundred partners have got their hands on the suite, codenamed Titan, with Microsoft planning to make it available to 1,000 partners next quarter.

Titan is Microsoft's attempt to answer the run-away successes of hosted pioneer Salesforce.com and hosted suites from SugarCRM, SAP and Oracle. Titan, like the Salesforce.com, SugarCRM, SAP and Oracle services, is important because it changes the way CRM is delivered by putting it online, and also targets a new customer base - mid-market businesses instead of traditional enterprise CRM consumers.

Titan introduces two major changes to Microsoft's existing Dynamics CRM: a single code base and a multi-tenancy architecture, both of which are intended to make it easier for Microsoft and partners to efficiently deliver - and update - the same Dynamics CRM suite in one of two ways: either as an on-site product or as a hosted service - through a browser and on mobile devices.

Titan, due mid year, is expected to be made available through Microsoft partners and through Microsoft's own planned Dynamics Live CRM service, the third major "Live" offering from Microsoft after Office Live and Windows Live. Dynamics Live CRM is planned for North America only, with international rollout due "later".®

The essential guide to IT transformation

More from The Register

next story
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?