Feeds

1RT Group fined £5,000 for fax spam

Abuse of premium-rate numbers

Boost IT visibility and business value

A company has been fined more than £5,000 over the sending of fax spam. The company, 1RT Group Ltd, claimed not to be ultimately responsible for the faxes but regulator ICSTIS found that it was.

Regulator ICSTIS (Independent Committee for the Supervision of Standards of the Telephone Information Services) classified two cases involving 1RT as 'serious' and fined it £3,500 in one case and £2,250 in the other.

ICSTIS polices the use of premium rate numbers, which were in operation in each case, and had received complaints about two unsolicited commercial fax campaigns, one promoting a competition and the other promoting a posture-correcting chair.

In each case 1RT was the phone network registered with ICSTIS and in each case it claimed that it was not the 'service provider' under the terms of the ICSTIS Code because it was acting on behalf of other companies.

In both rulings the ICSTIS panel said that 1RT's action "demonstrated more involvement in the premium rate service than merely providing network facilities," it said. "The Panel noted specific characteristics of 1RT which it concluded were sufficient to demonstrate that it was the service provider for the purposes of the Code."

The faxes both asked for responses from recipients, but the response numbers were premium rate numbers. In one of the cases one complainant said that they did not know how long a responding fax would take to send and that they were held on the expensive line for seven minutes.

In that fax's case the ICSTIS Secretariat had claimed that the pricing information was not prominent enough, but the panel did not uphold that claim. It did, though, uphold the claim that the faxes were sent to private fax numbers, were unsolicited and represented marketing material.

It also found that some of the complaints were from people whose numbers were registered with the Fax Preference Service (FPS), which is a list of people who have asked not to receive commercial faxes. Though 1RT said that it had ensured that no FPS registered numbers received the faxes, the panel said that one of the complaints had come from someone who said their number was FPS registered.

The company was issued in both cases with a formal reprimand and with a bar on access to any fax service for six months.

The penalties stand in contrast to those for email spam, which is much harder to police. Because a company must register with ICSTIS in order to use a premium rate line there is always an audit trail back to a network provider.

Copyright © 2007, OUT-LAW.com

OUT-LAW.COM is part of international law firm Pinsent Masons.

Related links

Ruling 1
Ruling 2

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.