Feeds

PlusNet email goes adrift

Not again...

The Power of One eBook: Top reasons to choose HP BladeSystem

Gaffe-prone ISP PlusNet has done it again - email services disappeared on Friday and customers are still struggling to get missing messages back.

The most recent problems began on Friday and they're not fixed yet. But at least the company hasn't actually deleted any emails this time - it just can't deliver them.

We received emails from several disgruntled PlusNet customers. One business user, who asked to stay anonymous, told the Reg: "2 weeks ago they had to delete millions of emails just to clear the queues on their mail servers. Last week everything that was sent between 10 and 3 in the afternoon on Friday (iirc) was lost. I am still picking up the pieces in my office this morning - who sent us emails and got 550s back? How do we know? Is this worth what we pay per month?"

We asked PlusNet to comment on these problems and on the claim that they removed one of their central pipes back in July. PlusNet sent us the following statement:

"Bounced email Problem: Problem with email configuration occurred on Friday at 11:15, problem fixed by 15:30 for 90% of customers and remaining done by 16.30. This followed a restore from back-up. Customers were informed of the problem and the subsequent resolution via our website service status tool http://usertools.plus.net/status/archive/1168015185.htm PlusNet would like to apologise for the inconvenience that this has caused.

Central pipe segments: In July we disabled two 155Mbps BT Central segments after migrating around 20,000 customers to Tiscali's wholesale LLU network which corresponds to a similar amount of bandwidth."®

Maximizing your infrastructure through virtualization

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.