Feeds

Compuware buys Proxima

To get that 'customer experience'

A new approach to endpoint data protection

A key, but rarely considered metric that all developers should now be considering is the impact their code has on the experience of an end-user at the mercy of the service that the code delivers.

Providing such a metric has been the objective of Proxima Technology with its Centauri system, and is also the reason why Compuware has now moved to acquire Proxima for a sum close to $31m, net of cash. Proxima is headquartered in Denver, with offices in Australia and the UK and approximately 70 employees.

Getting a clear and measurable view of what is happening with the delivery of a service is now becoming an important capability. It helps both in managing how a business runs and in deciding which services should get priority to give customers an experience which does not make them run away screaming. This is particularly important where business-customer interaction is direct, via the Web. Centauri provides both a coherent business view of service delivery and a customer-facing Service Level Management platform. It also supplies the foundation for automated service-quality improvement based on ITIL and Six Sigma methodologies and best practices.

Compuware’s plans for Centauri are to integrate it with the application performance and service desk metrics from its own Vantage system to give users an integrated overview of the business service, both in terms of system service levels and the customer experience.

Centauri also supports the Compuware Changepoint IT Management solution through real-time and historical service level compliance metrics.®

7 Elements of Radically Simple OS Migration

More from The Register

next story
PEAK LANDFILL: Why tablet gloom is good news for Windows users
Sinofsky's hybrid strategy looks dafter than ever
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Fiendishly complex password app extension ships for iOS 8
Just slip it in, won't hurt a bit, 1Password makers urge devs
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
Apple: We'll unleash OS X Yosemite beta on the MASSES on 24 July
Starting today, regular fanbois will be guinea pigs, it tells Reg
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Cloudy CoreOS Linux distro declares itself production-ready
Lightweight, container-happy Linux gets first Stable release
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?