Feeds

Compuware buys Proxima

To get that 'customer experience'

Boost IT visibility and business value

A key, but rarely considered metric that all developers should now be considering is the impact their code has on the experience of an end-user at the mercy of the service that the code delivers.

Providing such a metric has been the objective of Proxima Technology with its Centauri system, and is also the reason why Compuware has now moved to acquire Proxima for a sum close to $31m, net of cash. Proxima is headquartered in Denver, with offices in Australia and the UK and approximately 70 employees.

Getting a clear and measurable view of what is happening with the delivery of a service is now becoming an important capability. It helps both in managing how a business runs and in deciding which services should get priority to give customers an experience which does not make them run away screaming. This is particularly important where business-customer interaction is direct, via the Web. Centauri provides both a coherent business view of service delivery and a customer-facing Service Level Management platform. It also supplies the foundation for automated service-quality improvement based on ITIL and Six Sigma methodologies and best practices.

Compuware’s plans for Centauri are to integrate it with the application performance and service desk metrics from its own Vantage system to give users an integrated overview of the business service, both in terms of system service levels and the customer experience.

Centauri also supports the Compuware Changepoint IT Management solution through real-time and historical service level compliance metrics.®

5 things you didn’t know about cloud backup

More from The Register

next story
Why has the web gone to hell? Market chaos and HUMAN NATURE
Tim Berners-Lee isn't happy, but we should be
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Sin COS to tan Windows? Chinese operating system to debut in autumn – report
Development alliance working on desktop, mobe software
Eat up Martha! Microsoft slings handwriting recog into OneNote on Android
Freehand input on non-Windows kit for the first time
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
(Not so) Instagram now: Time-shifting Hyperlapse iPhone tool unleashed
Photos app now able to shoot fast-moving videos
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.