Feeds

eBay cross verification bug

AKA error 3005

Using blade systems to cut costs and sharpen efficiencies

For an e-tailer, there isn’t a worse time of year to have major issues with your site than the run-up to Christmas, but that is precisely what eBay has been struggling with at the moment.

eBay calls it a "cross verification bug", essentially it is the link between a user's eBay and their Paypal account. While it may sound innocuous, it's actually quite devastating. Paypal checkout and even creating creating new auctions are both affected. Paying for an auction, having one of your own auctions paid for, and even creating new auctions are all not possible. So, er, thats pretty much 99 per cent of what you would want to do on eBay huh?

Part of the problem from a sellers perspective is that your buyer gets a right dodgey error message when trying to pay:

This seller cannot currently receive payments

If you Google this error, all the results say that the seller probably has a frozen account.

The bug/error also keeps you from creating new auctions. Every time you try to create one, you get a page asking you to verify your Paypal account (regardless if you have already done so … many times).

Paypal verification request
[Click image for full-size version]

Thankfully both eBay and Paypal are aware of the issue:

From Paypal:

We are aware of the intermittent error 3005 in the eBay checkout flow. We are currently working to get this resolved. Please send the payment using the PayPal checkout flow.

From eBay:

eBay Technical Support
Have you tried this little work around yet?
1. Log In to your PayPal account.
2. Go to your profile and add and confirm your bank account.
3. Once you have completed the process, please update your PayPal account by selecting “My Account”, then “Profile”, then “Selling Preferences” and choose “Auctions”.
4. Click on “Add” and enter your eBay User ID.

djhomeless
??

eBay Technical Support
This is a fix

eBay Technical Support
For your issue

djhomeless
My Paypal account has had my ebay details for a while

djhomeless
Do I have to resubmit them>?

eBay Technical Support
Yea

eBay Technical Support
and if that doesn’t work

eBay Technical Support
Call this number
1-402-935-2050.

eBay Technical Support
At this time you might want to call them and say you’re having an eBay cross verification problem

djhomeless
Any reason why my account has been flagged?

eBay Technical Support
Its not been flagged its a site wide bug

The Name of the eBay Rep removed/renamed.

Please note, the number listed above is not for eBay, it's for Paypal US. The eBay phone number seems to be as closely guarded a secret as the recipe for Coke.

Update

After further correspondence from eBay, it appears the issue with being unable to create new auctions was actually a seperate bug, related to eBay’s new safe harbour enhancements.

Geoffrey McCaleb writes content management systems for a living. His blog lives here.

Boost IT visibility and business value

More from The Register

next story
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
Four fake Google haxbots hit YOUR WEBSITE every day
Goog the perfect ruse to slip into SEO orfice
Putin: Crack Tor for me and I'll make you a MILLIONAIRE
Russian Interior Ministry offers big pile o' roubles for busting pro-privacy browser
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.