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123-Reg says sorry

Delays not connected to office move

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Hosting service 123-reg has put its hands up following a flood of complaints from Reg readers about its email service.

"Some 123-reg customers may have experienced intermittent delays in their emails in the last two weeks. We had received a particularly high level of image-based spam attacks over a short period of time," the Pipex subsidiary said.

"Fortunately, we were able to respond rapidly to these new attacks and put processes in place that dealt with the spam, but this meant emails were delayed for a short period of time. Because of the proactive management of our infrastructure, we can reassure customers that no data was lost during the attack."

123 said service had now resumed for 99 per cent of its customers, while the rest will be back to normal very soon.

"We apologise for any inconvenience caused," the firm said. "We are continuing to invest in upgrading our hardware infrastructure to keep pace with the increasing volume of emails being sent and received by our customers."

In news which we were assured has nothing at all to do with the above:

"Pipex has announced its intention to relocate its Nottingham operation to Stockley Park, one of Europe[s leading business parks, close to Heathrow airport. The overall head count will not be reduced. The rationale for the move is based purely on the improvement of facilities, including a new data centre for hosting servers close to Stockley Park." ®

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