Feeds

How Telewest makes extra work out of a crisis...

Status anxiety

5 things you didn’t know about cloud backup

I know I'm not the only person who has problems with their cable TV service today, because when I ring the support number, I can't get through.

The problem, apparently, started out with an attempt to update the "TV Drive" service. TV Drive is a hard disk. It records TV programmes and plays them back when you want them played back - and it also does "pause/rewind" on live TV.

Excellent stuff! - but in the middle of the afternoon, while everybody was watching TV, the digital video recorder suddenly went on the blink, announcing:

Important:

Do not switch off your set top box as it is being updated.

Typically, these updates take five minutes. So, after two hours of it, I pressed RESET because, well, clearly, it wasn't an update. Telewest broadband downloads run at 10 megabits a second. That means that after two hours, we'd have been able to download something like 60 megabytes a minute, or, very roughly, 3.5 Gigabytes per hour - and nobody is going to persuade me that there's eight odd G of software in this box. Heck, the hard disk is only 80G in size.

Reset didn't work, so I went to the Telewest web site. There's a status page. It said (this was at 2.45 this afternoon) "No issues."

It was a lie then and at 5 pm, it's still a lie.

If you rang 151 at 3 pm you got a recording saying that there were issues with an update to TV Drive. If you rang again at 3.30, you got that recording, plus another one saying that various North London service areas were "experiencing service failure" with TV.

Don't bother ringing now. It simply says "We are sorry. There is currently a high demand for this Destination." And it hangs up.

You'd think, wouldn't you, that if they are having problems that bad, someone would think to post a report on the Status Page?

Copyright © Newswireless.net

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.