Feeds

PayPal repels Reg reader over piracy refunds

Headed in the wrong direction

Providing a secure and efficient Helpdesk

A disgruntled Reg reader got in touch with us because he'd unwittingly bought some counterfeit X-box games.

Being an honest fella he rang PayPal to ask for payment to be stopped because the goods were no good. But to qualify, PayPal insisted he get a letter on headed notepaper from a qualified third party stating the games were fakes. And he had to get the documents within ten days for his claim to be considered.

PayPal could not give him a list of recomended third parties but told him to try a High Street games shop.

The Reg reader told us by email: "I tried my local game shop but not surprisingly, considering Christmas is only a couple of weeks away, they were not able to dedicate any time to writing a letter of validation because they were too busy serving the tens of people queueing up to buy games and new consoles!"

Michala Alexander, head of anti-piracy at Microsoft, told us: "Well first of all hats off to your reader - we welcome anyone taking action against illegal software. 50 per cent of software sales on eBay are fraudulent. We have a product identification service which people can use to check products are genuine. If they're high quality fakes, and people have some proof of purchase, we will replace their software."

But Alexander added: "Ten days is pretty tight turnaround time. We'd appreciate it if PayPal were a little more lenient once a dispute is ongoing."

We spoke to Visa and Mastercard to find out how they settle such disputes. But because banks have to visit merchants before they get credit card accreditation the problem arises less often.

A spokeswoman for PayPal said: "In order to be fair to both parties we have to limit the time we stop the money for to ten days - that seems fair to us. However in this case we are prepared to extend the deadline." ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Microsoft WINDOWS 10: Seven ATE Nine. Or Eight did really
Windows NEIN skipped, tech preview due out on Wednesday
Business is back, baby! Hasta la VISTA, Win 8... Oh, yeah, Windows 9
Forget touchscreen millennials, Microsoft goes for mouse crowd
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
Lotus Notes inventor Ozzie invents app to talk to people on your phone
Imagine that. Startup floats with voice collab app for Win iPhone
'Google is NOT the gatekeeper to the web, as some claim'
Plus: 'Pretty sure iOS 8.0.2 will just turn the iPhone into a fax machine'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.