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The past is no longer Orange

Orange data users spend a day disconnected

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The Orange mobile phone network lost its data connectivity yesterday over most of the country.

Users started losing their GPRS connectivity from about 10am, and network services were only restored in the early hours today – though the cause and exact scale of the problem remains a mystery.

Anyone who has worked as a service engineer will know what happens: you muck about with the customer's kit and suddenly it starts working, you've no idea why but the customer doesn't know you don’t know. So, do you blag something convincing and get out while the going's good, or hang around and try to understand what you did to fix the problem?

Right now Orange is following the latter plan, and has promised to let us know what when wrong when they work it out. But if the fault remains elusive then we can expect to see a convincing blag in the next day or two anyway: after all, it's all up and working now. ®

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