Feeds

Info Commissioner slaps cold-callers

Cracks down on double-glazers, telcos next

The essential guide to IT transformation

The UK's Information Commissioner has served enforcement notices on five companies involved in direct marketing for calling people who had already made it clear they weren't interested.

And while the notices related mainly to double glazing companies, telcos are next in the firing line.

IDT Direct Limited, often known as Toucan, Staybrite Windows Limited, Zenith Windows Limited, Bowater Windows Limited, and Bowater Home Improvement Limited are the companies in the frame. The companies have also been told to stop calling people who had registered with the Telephone Preference Service, or face fines of up to £5,000.

Four of the companies told punters they would have to call another number to avoid future calls, a practice described as "unacceptable" in the notices served.

IDT Direct Limited is also banned from making automated calls unless it has the individual's explicit permission.

Automated calling systems will often call up a punter on the premise that a call centre drone will be available by the time the punter answers the phone. If no drone is available, the punter gets a silent call, which can upset people.

The notices are in response to complaints from the public, and more complaints will lead to fines being applied.

And it's not just windows and conservatory companies which are guilty of this. The commissioner is meeting Carphone Warehouse and Talk Talk this Friday to discuss similar complaints. Unless assurances of future compliance are accepted, more enforcement notices will be inevitable. ®

Next gen security for virtualised datacentres

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.