Feeds

NTL/Telewest admits limiting unlimited web access

Heavy users on trial

Top three mobile application threats

Telewest is introducing network throttling on its "unlimited" Blueyonder broadband product.

News groups and chatrooms have had complaints of bandwidth problems from NTL customers since early November.

NTL/Telewest has now admitted that it is restricting traffic. Effectively the company is introducing "sin bins" for heavy users.

Telewest sent us the following statement:

As part of our continued efforts to improve our customers' broadband experience we are introducing measures to more efficiently and pro-actively manage network traffic. These measures are currently being trialled in the Preston region, which includes Preston, Wigan and Blackpool.

The measures identify traffic patterns that are deemed potentially abnormal and apply traffic management rules to ensure customers are not adversely affected. We believe this could offer a much more consistent experience for the vast majority - over 95 per cent - of customers.

These optimisation measures are only used in the evenings at peak time when the potential for abnormal traffic to have an adverse impact on our customers' experience is greatest.

Throttling network traffic is never popular with users, but increasing use of voice over internet protocol telephony, video services, and online gaming means customer demand keeps on growing.

Telewest's marketing guff makes much of "unlimited usage, unlike BT and Wanadoo" which is likely to increase user anger. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.