Feeds

Fujitsu Siemens services woos resellers

Why can't we all just get along

Build a business case: developing custom apps

Fujitsu Siemens Computers put its recently acquired service division square and centre when it gave itself an image makeover at its VISIT 2005 beano this week.

Describing itself as the "new" Fujitsu Siemens Computers (FSC), the PC vendor said it could now offer customers a full suite of products, services and solutions, with the product services business it took over from Siemens Business Services earlier this year.

At the same time, it insisted its own services pitch wouldn't conflict with its existing services and resell partners.

Neil Allpress, vice president for IT product services at FSC said the unit's focus was squarely on enterprise infrastructure and he had no intention of chasing the BPO or outsourcing markets.

Allpress said the company, from its inception, did not want the channel to see it as a competitor. "We very clearly said we would not compete with the channel where they're selling our product."

Any "competent" channel partner would get first refusal dealing with a customer, he insisted. Competency would amount to standard certifications. The company would support such partners where, for example, the partner's geographic spread didn't match the customer's.

Allpress added that the firm had already outsourced lower end service delivery, such as maintenance, to channel partners. Sometimes this has involved transferring staff.

Right now, the enterprise infrastructure business accounts for 20 per cent of FCS services and it intends to get this up to 25 per cent within the year. Over time it wants to get this up to half the business. The company expects the unit as a whole to grow ahead of the industry average.

Allpress said the services business turned over €450m in the first half of this year, with Germany its biggest market and the UK its second.

As part of the service relaunch, the company announced it had secured ISO certifications for IT Management, Information Security, and Quality Management, making it the first IT services provider to gain all three. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.