Feeds

Fast24 domain name fall-out: more war stories

Bulk delivery

High performance access to file storage

Letters Fast24, the broadband ISP and domain registrar missing in inaction, has created headaches for many users of its domain services. Yesterday Reg reader Jim Howes recounted how he regained control of his domains. Today, more readers weigh in with their advice.

I recently went through a similar process when my old domain-name provider - JumpDomain - became completely unresposnsive for tech support requests. The base problem and reason for my switch was that email routed through the domain was delayed ont JumpDomain's servers for two full days.

Fortunately I could simplify the process by using the still-active tools to unlock the domain and then initiate a domain transfer request to 1and1. It all went smoothly, and in fact 1and1's service has proven more responsive and capable that what I had before. Still, it's a pain in the rump to have to do this kind of thing.

Del


I too had to do this, but of course mine (that is, my furious customers') were .com domains.

This involved contacting Bulk Register (who have recently been taken over by eNom) and paying $50 to become a domain reseller, then effectively gaining control of the domains via the reseller control panel.

It did require a call to the States 001-877-841-6827 but once the situation was explained (and $50 taken...) they were very accomodating (especially as the domains in question had expired due to Fast24 never answering my increasinly frantic emails and calls over a period of 3 months). So, there you go. It costs $50 but its worth it!

Boo! Down with Fast24! Bad ISP! Bad!

Adam


Just read the Fast24 article that mentions BulkRegister being difficult to contact. BulkRegister has recently been taken over by eNom - who generally speaking do respond the same day, so it may be worthwhile for the stranded customers to contact eNom.

Thanks,

Karl Austin KDA Web Services Ltd.


I'm also trying to recover a (now expired) .com domain - the people I have been directed to are dotregisrar.com who are indeed proving helpful. Richard

The process of moving your domain name from Fast24 and domain buster if you have a .com domain is not quite as painful as your article suggests. Bulkregister is based in Canada and so for most of the day when you call them they will not of even started the day.

We called them much later in the day, I think it was early evening and got through to one of their technical guys who went and actioned the changes while we where on the phone to them. As they are the tag holder in this instance you simply need to move the domain records onto someone elses DNS servers which is faster than moving tags.

Cheers Paul C. Hartley

Primogen Solutions Ltd

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.