Feeds

SkypeIn not in right now

Incoming calls routed nowhere

The Essential Guide to IT Transformation

Skype, the popular VoIP service, has been having technical difficulties with its SkypeIn service which enables Skype users to have a real phone number and receive normal phone calls through their Skype service.

Users report that only a small proportion of calls to UK numbers are getting through, with voice mail failing and some users not receiving any calls at all.

The problem seems to have surfaced in the middle of October, but has been getting steadily worse since, and is now so bad that Skype is mailing those who complain to apologise and promise compensation. But with business customers reporting lost clients, and personal users missing out on contacts, it seems unlikely that Skype will be able to satisfy many of the affected users.

Only the SkypeIn service appears to be experiencing problems. SkypeIn allows incoming calls from the normal phone network which are routed to a Skype account, or it would do if it was working.

SkypeOut, the service which allows Skype users to dial normal numbers, uses infrastructure supplied by BT and is working fine, and Skype-to-Skype calls are also connecting without any problems.

In theory, any call experiencing problems connecting to a Skype account should instead be routed to the voice mail service. But some customers report that all their incoming calls have been routed to voice mail, regardless of their availability, while others have no voice mail functionality at all. Many users are realising that an unreliable phone service can be worse than no phone service at all, as callers receiving an unobtainable signal may well assume the worst.

We tried hard to get a comment from Skype about this problem, but despite promises they've been unable to provide us any further information. We hope this is because all the engineers who understand the problem are busy fixing it, but telephony customers are notoriously fickle and, unless the problems are fixed soon, Skype may well find itself with no calls to route. ®

Build a business case: developing custom apps

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.