Feeds

SkypeIn not in right now

Incoming calls routed nowhere

3 Big data security analytics techniques

Skype, the popular VoIP service, has been having technical difficulties with its SkypeIn service which enables Skype users to have a real phone number and receive normal phone calls through their Skype service.

Users report that only a small proportion of calls to UK numbers are getting through, with voice mail failing and some users not receiving any calls at all.

The problem seems to have surfaced in the middle of October, but has been getting steadily worse since, and is now so bad that Skype is mailing those who complain to apologise and promise compensation. But with business customers reporting lost clients, and personal users missing out on contacts, it seems unlikely that Skype will be able to satisfy many of the affected users.

Only the SkypeIn service appears to be experiencing problems. SkypeIn allows incoming calls from the normal phone network which are routed to a Skype account, or it would do if it was working.

SkypeOut, the service which allows Skype users to dial normal numbers, uses infrastructure supplied by BT and is working fine, and Skype-to-Skype calls are also connecting without any problems.

In theory, any call experiencing problems connecting to a Skype account should instead be routed to the voice mail service. But some customers report that all their incoming calls have been routed to voice mail, regardless of their availability, while others have no voice mail functionality at all. Many users are realising that an unreliable phone service can be worse than no phone service at all, as callers receiving an unobtainable signal may well assume the worst.

We tried hard to get a comment from Skype about this problem, but despite promises they've been unable to provide us any further information. We hope this is because all the engineers who understand the problem are busy fixing it, but telephony customers are notoriously fickle and, unless the problems are fixed soon, Skype may well find itself with no calls to route. ®

3 Big data security analytics techniques

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.