VoIP services are go
So says IDC
Spending on support services for VoIP will hit $1.27bn by 2010, analysts at IDC say.
IDC reckons the difference between traditional IT and telco services will continue to blur.
It predicts a growing market for supporting and servicing VoIP customers. It says that equipment makers have kept most of support spending because of proprietary systems.
But as VoIP increasingly becomes a service delivered regardless of hardware so the market for support will grow. Support will look more like other IT markets.®