Orange broadband is down and out

The future's bright...but the present is dark...

By John Oates • Get more from this author

Posted in Networks, 17th October 2006 10:15 GMT

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Updated: Orange Broadband went down yesterday leaving customers with no access.

One L'Orange customer who contacted us said: "Technical support had a recorded message yesterday saying it would take at least 24 hours to fix and that it's hit most of the country."

According to a enlightening statement from L'Orange: "“We are currently experiencing network issues which are affecting a number of our customers. Our network engineers are aware of the problem and are working to resolve the situation as soon as possible.”

Orange's status page claims full availability for all broadband, dial-up, email, forums and web hosting services.

Luckily more detail is provided by the popular orangeproblems.co.uk (formerly wanadooproblems.co.uk).

According to posters who can get online through another provider Orange went down yesterday afternoon and some 60,000 local loop customers can't get access.

If you're with L'Orange let us know what progress they make.

Update from L'Orange: "Orange can confirm that a broadband network outage occurred yesterday Monday 16th October at approximately 16:00.

Only customers within our LLU network areas were affected and the outage was caused by a network equipment failure. We are working with our engineers and suppliers to rectify the problem as quickly as possible. Service was restored to more than 20% of affected customers overnight and will resume for more customers exchange by exchange throughout the day. We are working to restore normal service to all customers as quickly as possible.

We apologise to those customers affected."®

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