Feeds

IBM/Lenovo, Apple top support firm's hardware reliability ratings

Rescuecom survey quite so clear cut?

Choosing a cloud hosting partner with confidence

Who makes the most reliable computers? Lenovo, closely followed by Apple, if you believe online service and support company Rescuecom's latest reliability audit, derived from more than 20,000 calls made by the firm's customers during the second quarter this year.

Rescuecom assigned a reliability rating to computer vendors. Lenovo, in its guise as provider of IBM desktops and notebooks, scored 243. Apple attained 201. Third-placed HP/Compaq scored a mere 12. Dell's rating was 4, Gateway -12 and all the rest together scored -16.

What's in a number? According to Rescuecom, the scores factor each vendor's US market share - the data's from Gartner, it said, and covered the last four years - against the number of support calls the company received for each manufacturer's products. The result is a measure of how likely it is to receive a cry of help regarding a given vendor's offering, all other factors - like the fact there are a lot more Dells out there than Macs - being equal.

The higher the score, the less likely Rescuecom reckons it will be to receive a support call concerning that vendor's products - a benchmark, it believes, for the reliability of those products.

Apple, for instance, has a quoted US market share of 4.02 per cent but accounted for only two per cent of Rescuecom support calls. Dell, on the other hand, has a US market share of 17.9 per cent, but accounted for 29.4 per cent of help requests made to Rescuecom. Of the top five vendors, only Gateway kit generated more support calls than the company's market share would suggest.

Of course, Rescuecom focuses on providing IT support to businesses, so it's customer base doesn't necessarily match the demographics of the broader computer technology user base. Apple has a lower Rescuecom support-call likelihood than its market share would suggest, but is that a sign of greater reliability, or a relative paucity of Apple users among Rescuecom's customers? And how will the big battery recalls of Q3 2006 change the scores?

Rescuecom was also quick to claim that even Gateway's reliability is "solid". It said the same of HP and Dell, claiming those vendors' product reliability was merely "potentially less so" than Apple or Lenovo. Which is a bit like saying: Lenovo machines are more reliable than Dell's. Only they might not be... ®

Intelligent flash storage arrays

More from The Register

next story
Xperia Z3: Crikey, Sony – ANOTHER flagship phondleslab?
The Fourth Amendment... and it IS better
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Microsoft to enter the STRUGGLE of the HUMAN WRIST
It's not just a thumb war, it's total digit war
Back to the ... drawing board: 'Hoverboard' will disappoint Marty McFly wannabes
Buzzing board (and some future apps) leave a lot to be desired
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.