Feeds

HSBC customers in cash machine hell

Accounts frozen, cards eaten

High performance access to file storage

Exclusive HSBC's cash machine service turned on customers this weekend with many people complaining that their accounts were held hostage and others saying ATM boxes ate their cards. The issues also extended to HSBC's credit cards with thousands of people affected, The Register can confirm.

Reports of the HSBC failures flooded The Register today. A number of customers shouted that they've been unable to access their accounts for hours. Meanwhile, another HSBC customer tried to use a Halifax cash machine, only to have his card gobbled up.

"Since this [Sunday] morning, HSBC cash machines will swallow your card if you aren't a HSBC customer," one reader wrote, who had his card taken on Sunday. "I've spoken to Halifax, and they've contacted HSBC."

Halifax did not immediately return our call seeking comment.

HSBC, however, did give us a ring.

"We had roughly a two hour outage that started after noon yesterday," said HSBC spokesman Richard Lindsay.

The mega bank has blamed "a standard server issue" for the problem that blocked a computer from verifying the identities of cardholders. Thousands of ATM and credit card holders were impacted, although the bank refuses to provide a more specific number.

"This was a very minor problem," Lindsay said.

Not so, according to our readers.

"I went to pay for some items in a shop yesterday, but as soon as the assistant saw that I had an HSBC card, she stopped me," writes one reader. "She said they'd had problems processing HSBC cards for a few hours.

"Great news if you've just gotten to the front of the queue at Holland & Barretts - those old ladies with their vitamin tablets can get pretty nasty!"

"HSBC have had a major technical failure which has resulted in many peoples' cards being declined, and ATM machines unable to contact HSBC in order to verify account balances," adds reader Tim Arnold in Studley.

Similar accounts came in from other customers throughout the UK and even one in Japan who could not access his information over the weekend.

This issue does not seem to be tied to HSBC's recent identity fraud fright. Earlier this month the bank kicked off a review of some 300,000 accounts to check for evidence of fraud. Close to 27,000 customers have already received notice that their accounts will be clamped shut in 30 days, reports The Times

High performance access to file storage

More from The Register

next story
Seagate brings out 6TB HDD, did not need NO STEENKIN' SHINGLES
Or helium filling either, according to reports
European Court of Justice rips up Data Retention Directive
Rules 'interfering' measure to be 'invalid'
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.