Feeds

HSBC customers in cash machine hell

Accounts frozen, cards eaten

Internet Security Threat Report 2014

Exclusive HSBC's cash machine service turned on customers this weekend with many people complaining that their accounts were held hostage and others saying ATM boxes ate their cards. The issues also extended to HSBC's credit cards with thousands of people affected, The Register can confirm.

Reports of the HSBC failures flooded The Register today. A number of customers shouted that they've been unable to access their accounts for hours. Meanwhile, another HSBC customer tried to use a Halifax cash machine, only to have his card gobbled up.

"Since this [Sunday] morning, HSBC cash machines will swallow your card if you aren't a HSBC customer," one reader wrote, who had his card taken on Sunday. "I've spoken to Halifax, and they've contacted HSBC."

Halifax did not immediately return our call seeking comment.

HSBC, however, did give us a ring.

"We had roughly a two hour outage that started after noon yesterday," said HSBC spokesman Richard Lindsay.

The mega bank has blamed "a standard server issue" for the problem that blocked a computer from verifying the identities of cardholders. Thousands of ATM and credit card holders were impacted, although the bank refuses to provide a more specific number.

"This was a very minor problem," Lindsay said.

Not so, according to our readers.

"I went to pay for some items in a shop yesterday, but as soon as the assistant saw that I had an HSBC card, she stopped me," writes one reader. "She said they'd had problems processing HSBC cards for a few hours.

"Great news if you've just gotten to the front of the queue at Holland & Barretts - those old ladies with their vitamin tablets can get pretty nasty!"

"HSBC have had a major technical failure which has resulted in many peoples' cards being declined, and ATM machines unable to contact HSBC in order to verify account balances," adds reader Tim Arnold in Studley.

Similar accounts came in from other customers throughout the UK and even one in Japan who could not access his information over the weekend.

This issue does not seem to be tied to HSBC's recent identity fraud fright. Earlier this month the bank kicked off a review of some 300,000 accounts to check for evidence of fraud. Close to 27,000 customers have already received notice that their accounts will be clamped shut in 30 days, reports The Times

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
Intel, Cisco and co reveal PLANS to keep tabs on WORLD'S MACHINES
Connecting everything to everything... Er, good idea?
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
'Urika': Cray unveils new 1,500-core big data crunching monster
6TB of DRAM, 38TB of SSD flash and 120TB of disk storage
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.