Feeds

Vodafone's BlackBerry customers in a jam

A special kind of upgrade

Seven Steps to Software Security

Vodafone's BlackBerry customers have been forced to collect all their email on their BlackBerries after an upgrade last weekend (September 23/24) put the web email service out of action.

The issue appears so far to be confined to the consumer, not business, service.

The apparent glitch means that subscribers are no longer able to configure their mailboxes, and instead are forced to pick up all their messages, including ones they have already read, on their handheld thumb-exercisers.

Vodafone's tech support has told customers that it is looking into the issue, and that they will be recompensed for the messages they have to pick up on their handsets.

But a slightly confused sounding Vodafone spokeswoman told us that the loss of the web email is part of the upgrade.

She said that the upgrade means customers no longer pay to download each individual email, but instead pay a flat rate to access all of them. Customers who sign up for this no longer need the web email service.

We asked if this meant that the upgrade actually meant the loss of a service, and she added that Vodafone was trying to clarify the situation with RIM, BlackBerry's maker.

Vodafone's customers told us that what they actually want is a functioning service.

Register reader Bob says: "I've been without a workable service for eight days. Why is it taking so long to put this right? I’m beginning to see why Vodafone shareholders are so dissatisfied with the management." ®

The smart choice: opportunity from uncertainty

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.