Feeds

Vodafone's BlackBerry customers in a jam

A special kind of upgrade

Build a business case: developing custom apps

Vodafone's BlackBerry customers have been forced to collect all their email on their BlackBerries after an upgrade last weekend (September 23/24) put the web email service out of action.

The issue appears so far to be confined to the consumer, not business, service.

The apparent glitch means that subscribers are no longer able to configure their mailboxes, and instead are forced to pick up all their messages, including ones they have already read, on their handheld thumb-exercisers.

Vodafone's tech support has told customers that it is looking into the issue, and that they will be recompensed for the messages they have to pick up on their handsets.

But a slightly confused sounding Vodafone spokeswoman told us that the loss of the web email is part of the upgrade.

She said that the upgrade means customers no longer pay to download each individual email, but instead pay a flat rate to access all of them. Customers who sign up for this no longer need the web email service.

We asked if this meant that the upgrade actually meant the loss of a service, and she added that Vodafone was trying to clarify the situation with RIM, BlackBerry's maker.

Vodafone's customers told us that what they actually want is a functioning service.

Register reader Bob says: "I've been without a workable service for eight days. Why is it taking so long to put this right? I’m beginning to see why Vodafone shareholders are so dissatisfied with the management." ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Trans-Pacific: Google spaffs cash on FAST undersea packet-flinging
One of 6 backers for new 60 Tbps cable to hook US to Japan
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.