Feeds

TalkTalk customers break contract shackles

Carphone capitulates on complaints

Intelligent flash storage arrays

Angry TalkTalk customers are now able to leave their 18-month contracts freely.

The Register has learned complainants citing broken promises, service interruptions, and delayed local loop unbundling are being allowed to leave TalkTalk if they ask.

A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would look on requests to escape binding 18-month arrangements "favourably" if it had failed to keep its service commitments in their case.

Another well-placed source told us it was unofficial policy to let anyone go who was unhappy at the level of service TalkTalk had provided.

TalkTalk's "free" broadband service, which offered punters who signed an 18-month landline contract a broadband connection at no extra charge, has been beset by problems from the outset. Industry watchers have claimed the firm rushed its launch, and has suffered bad press and let down customers because of it.

The group's results in July showed the "free" offering had been a success on paper after it snagged almost half a million customers. At the time, Carphone Warehouse MD Charles Dunstone admitted failings, however. He said: "We still have some some way to go, however, to reach the leading service levels we target."

TalkTalk's spokesman was keen to stress today the outfit had made great strides since the launch of the service.

Carphone Warehouse changed the broadband market back in April as the first of the now-standard "free" offerings. Now the firm seems to have decided it is better off in the long run losing individuals than poisoning the reputation of TalkTalk permanently. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.