Feeds

TalkTalk customers break contract shackles

Carphone capitulates on complaints

Security for virtualized datacentres

Angry TalkTalk customers are now able to leave their 18-month contracts freely.

The Register has learned complainants citing broken promises, service interruptions, and delayed local loop unbundling are being allowed to leave TalkTalk if they ask.

A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would look on requests to escape binding 18-month arrangements "favourably" if it had failed to keep its service commitments in their case.

Another well-placed source told us it was unofficial policy to let anyone go who was unhappy at the level of service TalkTalk had provided.

TalkTalk's "free" broadband service, which offered punters who signed an 18-month landline contract a broadband connection at no extra charge, has been beset by problems from the outset. Industry watchers have claimed the firm rushed its launch, and has suffered bad press and let down customers because of it.

The group's results in July showed the "free" offering had been a success on paper after it snagged almost half a million customers. At the time, Carphone Warehouse MD Charles Dunstone admitted failings, however. He said: "We still have some some way to go, however, to reach the leading service levels we target."

TalkTalk's spokesman was keen to stress today the outfit had made great strides since the launch of the service.

Carphone Warehouse changed the broadband market back in April as the first of the now-standard "free" offerings. Now the firm seems to have decided it is better off in the long run losing individuals than poisoning the reputation of TalkTalk permanently. ®

Top 5 reasons to deploy VMware with Tegile

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.