Feeds

Carphone Warehouse ships out to US

Goes West with Best Buy

Providing a secure and efficient Helpdesk

Carphone Warehouse is set to try its luck in the US with the help of local chain Best Buy.

The deal has two parts, according to reports. Firstly Carphone Warehouse will offer UK and European customers the chance to get technical support by offering a version of Best Buy's the Geek Squad service.

CPW's recently launched TalkTalk - its phone broadband service - which has been collecting customers but also complaints that service and speed are not up to scratch. Extra technical support could help soothe unhappy customers.

Secondly CPW will start selling mobile phones out of several US Best Buy stores. There is limited retail competition for handsets in the US because most people get phones from their providers. Best Buy already sells a small range of mobile phones through its stores.

Best Buy's Geek Squad offers US punters 24-hour technical support lines, a dedicated website and home visits as well as buying advice. Geek Squad operates on flat rates.

The deal could be a great, and cheap, way for CPW to get into the US mobile market while it is still expanding. And by offering technical support through Carphone stores the firm is betting on extracting more cash from computing customers who sign up for his broadband service.

More details are expected when CPW updates its trading status 11 October.

Carphone Warehouse refused to comment on, or deny, this story.

More from the Telegraph here and from the FT here.

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.