Feeds

Legend Docklands sinks customers

Legendary snafu

Secure remote control for conventional and virtual desktops

Customers of Legend Communications have been scuppered by a series of mishaps at the hosting, VoIP and broadband provider this week.

Email, IP telephony and domain name servers have all hit the skids, and service is still reported to be shoddy.

A catastrophic power outage at Legend's Docklands IP House at 3am on Wednesday morning seems to have triggered a cascade of problems.

Legend, part of telecoms firm Thus, has partnership agreements with DSVR, KB Media and Pipemedia, who resell its services and whose customers have also been scuppered by the mess.

We contacted Legend for some answers about when they were going to fix the problems, compensation, how they would do to avoid it in the future etc.

They gave us a standard "we apologise for the inconvenience"-type response which, after days of their customers losing business, is unlikely to smooth relations.

They added that the email issues were caused by high volumes of traffic. Now, we're not systems engineers lads, but we thought your business was all about dealing with high volumes of traffic.

As none-too-happy reader told us: "Obviously they don't believe in disaster planning." ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Linux? Bah! Red Hat has its eye on the CLOUD – and it wants to own it
CEO says it will be 'undisputed leader' in enterprise cloud tech
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Ello? ello? ello?: Facebook challenger in DDoS KNOCKOUT
Gets back up again after half an hour though
Hey, what's a STORAGE company doing working on Internet-of-Cars?
Boo - it's not a terabyte car, it's just predictive maintenance and that
Troll hunter Rackspace turns Rotatable's bizarro patent to stone
News of the Weird: Screen-rotating technology declared unpatentable
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.