Feeds

Soldier takes aim at HP printer

Shreds it

High performance access to file storage

Take it from our boys in Iraq. Automatic weapons are the most effective way to convince a customer service representative about the severity of your product issues.

One US soldier has turned to YouTube - and his gun - to let HP know just how upset he is with their refusal to fix an all-in-one printer. The soldier outlines his problems in a video and then proceeds to obliterate the HP machine on camera by firing away at it for a few seconds. The video has apparently been in circulation for quite awhile, although it failed to gain much public notoriety.

"This is the HP 5510 all-in-one office printer," the soldier says on the video. "It prints. It faxes. It scans. And it copies.

"It also does not work. Let's see how well it deals with my little friend here."

After shredding the machine, the soldier closes by saying, "Alright, HP. I appreciate your support of Uncle Sam and all the soldiers over here in Iraq. Thank you very much."

"What a piece of shit this product is," adds the cameraman.

There's a comic element to the soldier's video and maybe that's all he was after. It has a certain Office Space doused in excessive amounts of testosterone quality to it.

At the same time, it's beyond irresponsible for this soldier to think making a video like this is a good use of his time or the military might. It makes the soldier look foolish and embarrasses the Army.

And the suggestion that HP is somehow not behind our troops because of one bad customer service experience is pathetic.

For the record, HP took care of the attention-seeking soldier.

"HP was aware of the issue and resolved it back in March," the company said. "HP responds to each customer service request individually as appropriate and that response is confidential. We take customer service seriously and are committed to providing good customer service."

Here's hoping our boys don't have too many Dell and Apple laptops. ®

High performance access to file storage

More from The Register

next story
Forget the beach 'n' boardwalk, check out the Santa Cruz STEVE JOBS FOUNTAIN
Reg reader snaps shot of touching tribute to Apple icon
Happy 40th Playmobil: Reg looks back at small, rude world of our favourite tiny toys
Little men straddle LOHAN, attend tiny G20 Summit... ah, sweet memories...
Oz bank in comedy Heartbleed blog FAIL
Bank: 'We are now safely patched.' Customers: 'You were using OpenSSL?'
Lego is the TOOL OF SATAN, thunders Polish priest
New minifigs like Monster Fighters are turning kids to the dark side
Dark SITH LORD 'Darth Vader' joins battle to rule, er, Ukraine
Only I can 'make an empire out of a republic' intones presidential candidate
Chinese company counters pollution by importing fresh air
Citizens line up for bags of that sweet, sweet mountain air
Google asks April Fools: Want a job? Be our 'Pokemon Master'
Mountain View is prankin' like it's 1999...
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.