Feeds

BT cuts off Euro1net customers

'Pay up and service will resume', says telco

Beginner's guide to SSL certificates

Updated Customers of ISP Euro1net have been cut off. When punters attempt to connect to the internet, they are redirected to a BT page informing them their broadband retailer hasn't paid for its IPStream service.

BT's wholesale department confirmed it had suspended Euro1net's IPStream due to "repeated non-payment". The telco said it was liaising with Ofcom on the matter, and added that the service could be resumed if Euro1net pays its bills. Ofcom has information about the issues here.

We were unable to contact Ramsgate-based Euro1net or its parent company Advanced Data Services (Europe) Ltd. A service update on its website said: "Due to an issue concerning one of our suppliers, namely BT, Euro1Net have had it's [sic] IP Stream service cut, which effectively means that all customers whose domain ends euro1net.com will be without service."

Euro1net, which operates a pay-up-front annual billing scheme, said: "We have a number of options available including, if necessary, transferring you over to our Talk & Surf service, or supplying each user a Migration Authorisation code (MAC) and a refund of any unused months.

It adds, "We are not going out of business; we just have an issue with one particular supplier." ®

Update

The service notice on Euro1net's site has now changed. The ISP says it is unable to provide MACs for customers to switch provider. It says: "We are unable to comment further at this time due to possible legal action against BT."

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?