Feeds

Access to Apple's iTunes goes bananas

And Orange broadband completes the fruitbowl

Boost IT visibility and business value

Apple's discussion forums are alive with users who are mysteriously unable to access the company's iTunes Music Store.

The problems appear to have started about ten days ago, when one dixiechicksfan posted: "Everytime I try to connect to the music store, it says the connection has timed out. I was just looking at the music store 2 weeks ago! I don't know how to fix this problem."

Many, though not all, of the musically bereft are Orange broadband subscribers. People in the US and in Australia also seem to be affected.

Some have posted messages saying Orange support has acknowledged the problem and it trying to resolve things. One even says a support person implied the security alert two weeks ago was behind the problems.

However, Orange's PR has flatly denied this, and told us that it doesn't know anything about people having difficulty accessing iTunes.

"We haven't changed our settings at all," a spokeswoman said this morning. "And I don't know anything about any customer complaints."

Shame it hasn't checked its own message boards, also replete with people complaining about being cut off from iTunes, and other secure sites.

Users on the Apple forum have run through all the usual diagnostic tricks - checking for common operating systems, recent Windows updates, common ISPs, rebooting hardware - without finding a definitive solution.

One exasperated music fan writes:

I'm fed up and angry at missing out on my weekend itunes binge. Definitely going to sign up to another music store today.

Another says:

OK, i've downloaded the latest itunes, rebooted and instead of getting: "itunes cannot connect to music Store, connection timed out" (this was the message before updating IT), i now get a different error message with a number and the previous one as well!

Sort it out Apple!! i've done everything on the ITMS help section!!

We've been in touch with Apple to find out if it knows what the problem is, but so far the company is maintaining a stony silence. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.