Feeds

Access to Apple's iTunes goes bananas

And Orange broadband completes the fruitbowl

Application security programs and practises

Apple's discussion forums are alive with users who are mysteriously unable to access the company's iTunes Music Store.

The problems appear to have started about ten days ago, when one dixiechicksfan posted: "Everytime I try to connect to the music store, it says the connection has timed out. I was just looking at the music store 2 weeks ago! I don't know how to fix this problem."

Many, though not all, of the musically bereft are Orange broadband subscribers. People in the US and in Australia also seem to be affected.

Some have posted messages saying Orange support has acknowledged the problem and it trying to resolve things. One even says a support person implied the security alert two weeks ago was behind the problems.

However, Orange's PR has flatly denied this, and told us that it doesn't know anything about people having difficulty accessing iTunes.

"We haven't changed our settings at all," a spokeswoman said this morning. "And I don't know anything about any customer complaints."

Shame it hasn't checked its own message boards, also replete with people complaining about being cut off from iTunes, and other secure sites.

Users on the Apple forum have run through all the usual diagnostic tricks - checking for common operating systems, recent Windows updates, common ISPs, rebooting hardware - without finding a definitive solution.

One exasperated music fan writes:

I'm fed up and angry at missing out on my weekend itunes binge. Definitely going to sign up to another music store today.

Another says:

OK, i've downloaded the latest itunes, rebooted and instead of getting: "itunes cannot connect to music Store, connection timed out" (this was the message before updating IT), i now get a different error message with a number and the previous one as well!

Sort it out Apple!! i've done everything on the ITMS help section!!

We've been in touch with Apple to find out if it knows what the problem is, but so far the company is maintaining a stony silence. ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.