Feeds

Telehouse power problems claim more scalps

Claranet and Netscalibur...

Beginner's guide to SSL certificates

Updated Power problems at Telehouse have also caused problems for ISPs other than PlusNet - clara.net and sister ISPs Netscalibur and U-net are also having troubles.

A statement on clara.net's website said many services had been switched away from Telehouse, but some DSL services and email servers were still down.

Telehouse sent us the following statement:

We have a power distribution problem within the Telehouse TFM 6 room from approximateley 08:18 this morning.

One of the 2 power distribution units (PDU 2) in this room has suffered from a power failure to one of the 3 phase outputs caused by a burnt-out cable connection. Customer power connections from L1 phase are at present unavailable from this specific PDU.

We have prepared a power work-around. Unfortunately in order to bring this work-around into service we will have to isolate PDU 2 completely for a few minutes.

This action will cause the remaining 2 phases, L2 and L3, to be affected by a short duration power outage.

We plan to carry out this emergency action at 12:00 today.

This action does not affect any power supplies connected to the PDU 1 fitted in this room where duplicated power supplies are derived for certain customer power services.

Clara.net managing director Steve Rawlinson told us: "Telehouse suffered a power failure on one of its three phases. They were going to power down at 12.00 but that's been put back to 12.30 so customers can switch off their kit."

Update:Brian Trevaskiss, marketing manager at PlusNet, sent us the following statement: "In total half of our customers lost connectivity for 6 hours (8am to 2pm)

We have had all of our services restored following the maintenance work performed by Telehouse North's engineers.

We are continuing to experience problems with our telephone system, which is still undergoing emergency maintenance.

If any customers are unable to connect to the internet, this is likely to be owing to the large number of customers trying to reconnect at the same time. We would recommend that they power down their equipment and then try again approximately 15 minutes later." ®

Security for virtualized datacentres

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.