Feeds

PlusNet goes offline

Power outage blamed

Intelligent flash storage arrays

Updated PlusNet's catalogue of disasters just won't end - earlier this morning many of its customers lost internet connectivity, webmail, and telephone support.

The company is blaming a power outage at Telehouse, a co-location facility in London.

PlusNet said it was a power problem which may be hitting other companies too. There are also problems with "MySQL, CGI and two of the caching DNS servers", according to its support pages, and problems with email.

The page continues: "This also means that our telephone support line is unavailable, and customers attempting to contact us via phone will hear it continue to ring rather than being answered by the phone system."

PlusNet marketing manager Brian Trevaskiss apologised to customers and said he hoped service would be restored in a matter of hours. He said a power outage had hit a number of suites at Telehouse.

Update: Simon Day, network improvement consultant at PlusNet, told The Reg at 11.20: "We've got two thirds of our DSL infrastructure back up and running and about 100, 000 customers are online with full access except to webmail. Telehouse are working with their power provider to fix the problems and we're getting half hourly updates."

There's more information on PlusNet's support pages and forums.®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.