Feeds

PlusNet goes offline

Power outage blamed

Choosing a cloud hosting partner with confidence

Updated PlusNet's catalogue of disasters just won't end - earlier this morning many of its customers lost internet connectivity, webmail, and telephone support.

The company is blaming a power outage at Telehouse, a co-location facility in London.

PlusNet said it was a power problem which may be hitting other companies too. There are also problems with "MySQL, CGI and two of the caching DNS servers", according to its support pages, and problems with email.

The page continues: "This also means that our telephone support line is unavailable, and customers attempting to contact us via phone will hear it continue to ring rather than being answered by the phone system."

PlusNet marketing manager Brian Trevaskiss apologised to customers and said he hoped service would be restored in a matter of hours. He said a power outage had hit a number of suites at Telehouse.

Update: Simon Day, network improvement consultant at PlusNet, told The Reg at 11.20: "We've got two thirds of our DSL infrastructure back up and running and about 100, 000 customers are online with full access except to webmail. Telehouse are working with their power provider to fix the problems and we're getting half hourly updates."

There's more information on PlusNet's support pages and forums.®

Intelligent flash storage arrays

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.