Feeds

PlusNet goes offline

Power outage blamed

Next gen security for virtualised datacentres

Updated PlusNet's catalogue of disasters just won't end - earlier this morning many of its customers lost internet connectivity, webmail, and telephone support.

The company is blaming a power outage at Telehouse, a co-location facility in London.

PlusNet said it was a power problem which may be hitting other companies too. There are also problems with "MySQL, CGI and two of the caching DNS servers", according to its support pages, and problems with email.

The page continues: "This also means that our telephone support line is unavailable, and customers attempting to contact us via phone will hear it continue to ring rather than being answered by the phone system."

PlusNet marketing manager Brian Trevaskiss apologised to customers and said he hoped service would be restored in a matter of hours. He said a power outage had hit a number of suites at Telehouse.

Update: Simon Day, network improvement consultant at PlusNet, told The Reg at 11.20: "We've got two thirds of our DSL infrastructure back up and running and about 100, 000 customers are online with full access except to webmail. Telehouse are working with their power provider to fix the problems and we're getting half hourly updates."

There's more information on PlusNet's support pages and forums.®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?