Feeds

PlusNet goes offline

Power outage blamed

Bridging the IT gap between rising business demands and ageing tools

Updated PlusNet's catalogue of disasters just won't end - earlier this morning many of its customers lost internet connectivity, webmail, and telephone support.

The company is blaming a power outage at Telehouse, a co-location facility in London.

PlusNet said it was a power problem which may be hitting other companies too. There are also problems with "MySQL, CGI and two of the caching DNS servers", according to its support pages, and problems with email.

The page continues: "This also means that our telephone support line is unavailable, and customers attempting to contact us via phone will hear it continue to ring rather than being answered by the phone system."

PlusNet marketing manager Brian Trevaskiss apologised to customers and said he hoped service would be restored in a matter of hours. He said a power outage had hit a number of suites at Telehouse.

Update: Simon Day, network improvement consultant at PlusNet, told The Reg at 11.20: "We've got two thirds of our DSL infrastructure back up and running and about 100, 000 customers are online with full access except to webmail. Telehouse are working with their power provider to fix the problems and we're getting half hourly updates."

There's more information on PlusNet's support pages and forums.®

The Essential Guide to IT Transformation

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.