Feeds

Red Hat ramps up JBoss support

Reality check

Choosing a cloud hosting partner with confidence

Red Hat is on an engineer recruitment spree to boost the support operation for JBoss and drive measured growth for its open source applications business.

The company expects to add at least 100 people per quarter to provide deep support for JBoss along with its Linux distribution.

Dion Cornett, Red Hat's vice president for investor relations, told The Register Red Hat must provide enterprise customers using its combined middleware and operating system stack with "more than basic triage" in order to build a truely "global service."

"We need capability beyond that. We need someone who can look at what's happening in the code itself. These will be fairly senior engineers," Cornett said. "We don't have the people in place to scale the business without causing some risk to the reputation of both companies."

Cornett was speaking after Red Hat upset investors during a recent first-quarter results call by confessing the JBoss deal would take longer than expected to pay off.

One factor pushing back the payback is the fact Red Hat decided not to pursue potential business projected by the loss-making JBoss during the acquisition's due diligence phase.

Had Red Hat's bluff been called in by the combined affects of JBoss' poker face and the threat of an Oracle acquisition waiting in the wings? Not according to Cornett.

"There's only so far they [JBoss] can open the kimono and as a public company, there are considerable limits on our degree to talk to people," Cornett asserted.

Another problem is the fact Red Hat won't be increasing its prices as a step towards recouping the costs of building out support. A recent JBoss poll of customers found 32.1 per cent expect Red Hat to increase services costs "somewhat" compared to 35 per cent who don't anticipate any change. Thirty eight per cent do not expect the quality of services to change, despite paying more.

Cornett denied price hikes are in the pipeline. "I don't see that as the avenue we are going down," he said.

Red Hat is scaling up support amid growing uncertainty over at least one of JBoss' existing support relationships. JBoss has enjoyed first- and second-line support deals with Hewlett-Packard and Novell.

Novell has committed to continue its contractual obligations, but the latest version of SuSE Linux is shipping with the Geronomo open source application server instead of JBoss - now owned by SuSE's biggest rival. That throws a huge question market over whether Novell can be relied on to renew its JBoss support once the current deal expires.®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Microsoft to bake Skype into IE, without plugins
Redmond thinks the Object Real-Time Communications API for WebRTC is ready to roll
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Mozilla: Spidermonkey ATE Apple's JavaScriptCore, THRASHED Google V8
Moz man claims the win on rivals' own benchmarks
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Ubuntu 14.10 tries pulling a Steve Ballmer on cloudy offerings
Oi, Windows, centOS and openSUSE – behave, we're all friends here
Was ist das? Eine neue Suse Linux Enterprise? Ausgezeichnet!
Version 12 first major-number Suse release since 2009
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.