Feeds

Orange mobile network goes AWOL

Pops out for a KitKat

Top 5 reasons to deploy VMware with Tegile

Updated Orange mobile phone subscribers were left stranded last night, as the network took an unscheduled nose dive into obscurity.

To compound the problems, the outage seemed to affect Orange's customer services numbers as well. Customers trying to contact the operator were unable to get through, even when calling from a landline.

Typically, people stopped being able to receive calls just before 6:00pm. Shortly after that, they began to lose the ability to make outgoing calls as well.

One reader told us he was scuppered when trying to dial 999. Another was in the middle of a tariff upgrade with Orange when the network dropped off the airwaves.

"Was it me? Am I that difficult a customer they shut down the whole company?" he asks.

As of this morning, normal services seemed to have resumed for some subscribers, at least.

If nothing else, the network's temporary demise serves to remind us how dependent we have become on this relatively new technology. One reader illustrates this point:

"I'm still none the wiser as to what the problem was with orange yesterday ... but it was most annoying as my boyfriend is on orange too. He was travelling with his work all day yesterday and not being able to get in touch with him and him not being aware that there was any problems made it a very nervous day for me as I did not know whether he had had an accident or what !!"

As we go to press, Orange's PR team is trying to track down the source and extent of the problem. We'll update you when we hear from them. ®

Update:

Orange has confirmed there was a problem, although as yet cannot say how widespread it was, how many people were affected and how long it lasted. It says the outage was caused by a technical hitch in an area managed by one of its network partners, and that it was fixed as a matter of urgency.

Everything should be hunky dory now, but let us know if it ain't.

Intelligent flash storage arrays

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.