PayPal UK confirms double-dipping error

All fixed now

By Lucy Sherriff • Get more from this author

Posted in Financial News, 8th August 2006 08:47 GMT

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PayPal has confirmed that a technical glitch in late July meant some of its account holders had money debited from their account twice, echoing similar problems the company had in September last year.

According to readers, some eBay powersellers were left with very large negative balances, and some even had their accounts frozen.

One writes: "eBay Powersellers are in revolt as this adds to recent eBay fee hikes and changes to the 'eBay shop' feature."

PayPal says it has now fixed the problem, and has refunded the cash to those affected.

The glitch also meant other PayPal account holders had their accounts credited twice, according to a PayPal statement:

"Due to a technical error on Monday 24 and Tuesday 25 July, some PayPal account holders experienced duplicate credit or debit transactions on their accounts. PayPal has already refunded duplicate debits from customers accounts and corrected accounts for transactions that were credited twice to bank accounts. PayPal is not debiting users bank accounts to correct the overpayment."

The company has set up a helpline for those affected. If this includes you, give them a call on 08707 307 191. ®

Bootnote

Thanks to Kevin for the tip.

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