Feeds

Crash! Power spike takes out NHS servers

NHS IT flounders while private sector flies

Secure remote control for conventional and virtual desktops

Computer crash investigators are looking for the “unusual” factors that left up to 80 NHS trusts sharing the same data centre without patient information systems while private sector organisations had their services restored with little delay.

80 NHS customers using CSC's foremost British data centre in Maidstone, Kent, had their patient information systems cut off since 10am Sunday morning.

Fifty of these systems, which tell hospitals and health centres who will be attending which appointments and operations when, were operational by the close of play yesterday, two and a half days since they failed. The rest are not expected to be cleared until Thursday.

Private clients using CSC's Maidstone centre, meanwhile, were up and running again yesterday. CSC is thought to have about 100 UK customers, many of whom would be using the Maidstone centre.

A spokesman for the firm said “something unusual has obviously happened” for the private clients to have been restored so quickly while the NHS systems where still being restored.

“Had there been an ordinary set of circumstances the recovery would have been quicker,” he said.

The original outage was preceded on Sunday with a team of engineers being called to investigate a problem with the interruptible power supplies that usually prevent losses of electricity to the computers in CSC's Maidstone data centre.

While they where working an unexpected power spike was shot around the data centre, taking out its main servers. The storage network was closed instantly to protect the data it held for CSC customers. For some reason, the failover system, which should have provided a near continuous service in the event of a problem, failed.

One reason why it is taking so long for CSC customers to have their systems brought online again is that each computer disk on the storage network has to be tested before its service can be delivered to the live environment again.®

Internet Security Threat Report 2014

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Special pleading against mass surveillance won't help anyone
Protecting journalists alone won't protect their sources
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.