Feeds

Apple admits MacBook, MacBook Pro issues

Funny colours or funny sounds - either way, call tech support

5 things you didn’t know about cloud backup

Apple has acknowledged problems with its Intel-based portables that buyers have been banging on about for some time. In two support documents, the company informs suffering users to contact its AppleCare customer service team.

That's it - just contact AppleCare. No solution is offered for the "high-pitched buzzing sound" affecting some MacBook Pros or the "discolouration" seen "on the top case [of a MacBook] after some use".

You can find the MacBook Pro document here and the MacBook one here.

MacBook Pro users have complained about numerous noises emanating from their machines since the Intel-based notebooks began shipping in February this year. Audible irritations reported by machine owners include whining sounds coming from the screen, from the body of the notebook, and from the area below the screen hinge when the laptop's running on batteries and both cores of the Core Duo CPU are enabled. This reporter can certainly confirm the latter - it's doing it now on my own MacBook Pro.

The MacBook discolouration took a little longer to emerge, but appears to be a reaction between the laptop's plastic casing and chemicals exuding from sweaty palms. Apple's machine isn't the only notebook out there to show this symptom - others do too - but it's more obvious in this instance because the machine is white. That said, there don't appear to have been quite as many, if any, of these complaints made about the old iBook, and that was white too.

Claims that the black MacBook suffers from flaking paint problems remain unconfirmed beyond one or two users who've alleged online to have suffered from them.

Duff products do slip through, and no one notebook vendor is worse than any of the others if Reg Hardware's inbox is anything to go by. More popular vendors tend to attract more vocal criticism of individual machine failures. ®

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.