Feeds

Dell pledges free CPU upgrade to waiting XPS 700 buyers

Conroe instead of Pentium D

Secure remote control for conventional and virtual desktops

Dell is to offer a free Core 2 Duo processor upgrade to anyone who's been waiting since 18 July or before for one of the company's new XPS 700 gaming PC. The pledge follows increasing frustration on the part of buyers who've been waiting what seems like an age for their system to ship.

Dell launched the XPS 700 late in May this year, in both the US and Europe. The flagship specification included a Pentium Extreme Edition CPU clocked at 3.73GHz, an Ageia PhysX card and a pair of Nvidia GeForce 7900 GS SLI graphics cards. However, the system was offered with a range of processors and other components.

More than a month and a half on, and the XPS 700 still hasn't shipped, though plenty of gamers appear to have ordered one. Late last week, Dell claimed to have finally begun building the systems, though at the time it couldn't say when they will ship.

It did say that buyers will be contacted and offered a free upgrade to a Core 2 Duo or a Dell gift card - amount unspecified - to customers who ordered on or before 18 July. There's a catch: taking the manufacturer up on its offer will "extend your wait time", the company told customers - presumably it's waiting for Intel to announce the CPU family's ship date, hence Dell's reference to "contractual arrangements".

Dell denied processor inventory problems were behind the delay in getting the XPS 700 out the door, but it refused to specify the reason beyond "a combination of issues that came to the surface soon after launching the product".

Which Core 2 Duo chip customers will get will depend on which CPU they originally ordered. ®

Beginner's guide to SSL certificates

More from The Register

next story
Xperia Z3: Crikey, Sony – ANOTHER flagship phondleslab?
The Fourth Amendment... and it IS better
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Microsoft to enter the STRUGGLE of the HUMAN WRIST
It's not just a thumb war, it's total digit war
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.