Feeds

Dell pledges free CPU upgrade to waiting XPS 700 buyers

Conroe instead of Pentium D

The essential guide to IT transformation

Dell is to offer a free Core 2 Duo processor upgrade to anyone who's been waiting since 18 July or before for one of the company's new XPS 700 gaming PC. The pledge follows increasing frustration on the part of buyers who've been waiting what seems like an age for their system to ship.

Dell launched the XPS 700 late in May this year, in both the US and Europe. The flagship specification included a Pentium Extreme Edition CPU clocked at 3.73GHz, an Ageia PhysX card and a pair of Nvidia GeForce 7900 GS SLI graphics cards. However, the system was offered with a range of processors and other components.

More than a month and a half on, and the XPS 700 still hasn't shipped, though plenty of gamers appear to have ordered one. Late last week, Dell claimed to have finally begun building the systems, though at the time it couldn't say when they will ship.

It did say that buyers will be contacted and offered a free upgrade to a Core 2 Duo or a Dell gift card - amount unspecified - to customers who ordered on or before 18 July. There's a catch: taking the manufacturer up on its offer will "extend your wait time", the company told customers - presumably it's waiting for Intel to announce the CPU family's ship date, hence Dell's reference to "contractual arrangements".

Dell denied processor inventory problems were behind the delay in getting the XPS 700 out the door, but it refused to specify the reason beyond "a combination of issues that came to the surface soon after launching the product".

Which Core 2 Duo chip customers will get will depend on which CPU they originally ordered. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
Raspberry Pi B+: PHWOAR, get a load of those pins
More USB ports than your laptop? You'd better believe it...
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
Super Cali signs a kill-switch, campaigners say it's atrocious
Remote-death button bad news for crooks, protesters – and great news for hackers?
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?