PlusNet hit by storm in a forum
Marketing director goes on the attack
Posted in Broadband, 20th July 2006 11:53 GMT
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PlusNet's marketing director seems to have lost patience with posters slagging off his company in the forums at ADSLguide.
In a lengthy post made yesterday Marco Potesta accepts that "PlusNet is not going through a great time right now" but says the forum "has degenerated into a personal conflict zone pandering to self righteous egotism". PlusNet recently misplaced 700GB of customer emails - more details here.
The post ends: "Wasting time responding to some of you self-absorbed phonies? Not any more."
Potesta asks all PlusNet staff to stop posting in the forums and recomends PlusNet customers use the ISP's own forums to discuss problems. The post has so far attracted about 200 comments.
Marco Potesta told the Reg: "ADSLguide used to be a good place to see customer feedback but it has degenerated." He added that he has made a formal complaint to the company.
Brian Trevaskiss, marketing manager at PlusNet, said: "Customers are happy with the communication we've done and that will continue."
Read the whole post here.®
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