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Typepad goes titsup again

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Blogging service Typepad suffered an outage yesterday that left some of the web's keenest information nodes disconnected for 10 hours.

"We experienced a database problem and needed to take the system offline to repair it," Typepad explained.

But Typepad failed to inform its users that posts they were making during the downtime period were disappearing into a black hole.

"I spent about eight hours on 12 July updating photo albums and captions for an artist friend of mine. All gone. TypePad, which has had a disturbing history of user complaints and losing people's work, simply collapsed," reader Bruce Stidson told us.

It wasn't just the public that was affected. Newspapers including USA Today, the London Times and the San Jose Mercury also use Six Apart's Typepad software.

Six Apart charges between $49.50 and $149.50 for the consumer version, and sells a white label version to telcos and corporates.

"Surely, in this day and age, a failure of a major internet player's systems shouldn't mean total data loss for hundreds of thousands of users?" asks Bruce. "What happened to backups?"

Typepad last suffered a major outage in December. The Merc's witty daily roundup of Silicon Valley news, GMSV, today christened the service "GripePad".

As we noted last year, the faddish new web companies seem to have some difficulties maintaining the old values of resilience and uptime. ®

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