Feeds

PlusNet obliterates customer emails

Punters cut-off by bungling storage update

Next gen security for virtualised datacentres

Exclusive PlusNet has deleted hundreds of gigabytes of its customers' email during a storage update. The blunder also left about half its 140,000 punters unable to send and receive new email until this morning.

Data recovery engineers have been called in to try and retrieve the more than 700GB of data that was lost by the Sheffield-based ISP.

A key stage of implementing a new storage solution was set to go ahead at 8AM on Sunday. An engineer was in the process of bringing the new back-up storage server online, which meant wiping the disks.

An explanatory email from PlusNet told punters: "At the time of making this change the engineer had two management console sessions open – one to the backup storage system and one to live storage. These both have the same interface, and until Friday it was impossible to open more than one connection to any part of the storage system at once."

"The patches we installed on Friday evening removed this limitation, but unaware of this, the engineer made an incorrect presumption that the window he was working in was the back-up rather than the live server. Subsequently the command to reconfigure the disk pack and remove all data therein was made to the wrong server."

Whoops. Plusnet said: "We would like to make it clear that we are treating this as a critical service issue." Well, yeah.

They continued: "In line with the ISP industry we will not be offering compensation due to a break in service. Just as BT has never offered compensation for loss of broadband service."

PlusNet has a running account of the scramble to fix the calamity here.

Dissatisfied users at the official PlusNet customer forum have already launched a campaign to get the ISP put measures in place to ensure it doesn't delete their data or crock their email access again.

PlusNet would know by Friday evening whether the deleted emails are gone for good.®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.