Feeds

Microsoft finally puts date on hosted CRM

Devil's in the lack of detail

Secure remote control for conventional and virtual desktops

Microsoft will next year launch a hosted customer relationship management (CRM) service while insisting it's not competing with Salesforce.com, SAP and Oracle.

Steve Ballmer, Microsoft's chief executive, told 7,000 partners Tuesday that Microsoft plans to unveil Dynamics CRM Live in the second quarter of 2007 as an online service paid for through monthly subscription. Microsoft will also provide an on-site CRM offering, Dynamics CRM 4.0 also due in the same quarter.

Dynamics CRM Live will be Microsoft's third "Live" service, following Windows Live and Office Live, and be hosted at the company's datacenters. As with so much coming from Microsoft these days, the vendor is behind everyone else. Ballmer announced Dynamics CRM Live at the company's annual global partner conference in Boston, having committed Microsoft to a hosted CRM service almost a year ago at the Microsoft Business Summit. Ballmer's statement today - which lacked any real details - simply amounted to a restatement of intention.

Salesforce.com is currently the big daddy here, claming 27,000 customers and 440,000 subscribers. During the last 18 months, SAP cautiously launched its hosted CRM service while Oracle acquired Siebel, giving the company Siebel's own growing hosted business. Smaller providers NetSuite and SugarCRM are busy ramping up customers.

Microsoft claimed it's not reacting to competitors, yet many of the details of its service are still not worked out a year after Ballmer's first announcement. Microsoft has admitted frankly that this is a "learning experience" for it.

The essential guide to IT transformation

More from The Register

next story
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.