Feeds

Dell spanked over unacceptable Ts & Cs

Agrees to change its ways

Combat fraud and increase customer satisfaction

Dell has agreed to give into the demands of the UK's Office of Fair Trading and alter the terms and conditions attached to its gear.

The OFT has spent the past few months sparring with Dell over the company's terms and conditions. The two organizations recently agreed to settle their issues with Dell changing contracts and making them "fairer to consumers," the OFT said. The specific changes, however, remain secret as neither the OFT nor Dell will reveal exact terms and conditions alterations and as Dell has kept old contracts online.

While vague, the OFT did provide some color on the changes it was seeking.

The on-line retailer of computers, software and IT services cooperated with the OFT and has agreed to improve the transparency of its agreements with consumers and to take steps to address the OFT's concerns, including separating terms applicable to consumers from terms relevant to business customers only and changing terms that potentially:
  • limited liability for negligence to the price of the product
  • excluded liability for consequential loss arising out of breach of contract
  • excluded liability for oral representations not confirmed in writing, and
  • required the consumer to notify Dell of any errors in its confirmation of the consumer's order immediately.

Some of the changes come after Dell received a flood of complaints, according to consumer magazine Computing Which?.

"There are a variety of ways that technology retailers are able to sidestep their responsibility to consumers," said the magazine's editor Jessica Ross. "Of the complaints received about technology retailers Dell came up as the worst offender, so we appreciate any work with the OFT to improve the consumers' position."

Most of the complaints revolve around computer makers denying their responsibility when hardware breaks. In addition, the OFT suggested that Dell used its position as an online and mail order seller to avoid fixing problems as it should.

After receiving much abuse in the press, Dell has vowed to improve its customer service. Huge questions, of course, remain as to whether or not Dell will follow through on its promises. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Microsoft builds teleporter weapon to send VMware into Azure
Updated Virtual Machine Converter now converts Linux VMs too
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.