Feeds

Online shopping = rubbish customer service

Less than one third of questions answered

SANS - Survey on application security programs

Buying gadgets online can be a troublesome pursuit, according to a new survey.

Sample queries submitted to the biggest online electrical retailers revealed just three in 10 got any reply. Those who got a reply only got a relevant response three quarters of the time.

Amazon, Dabs, Comet, Argos, John Lewis, Carphone Warehouse, The Link, PC World, Phones4U, Littlewoods and Dixons were asked basic questions such as "how long will delivery take?" and "how do I return goods?" in the research, conducted by online retailing services provider Transversal.

Fashion, grocery, CD and book floggers didn't fair much better, responding on average to only half of customer queries.

Transversal VEO Davin Yap said: "Despite the growth of online sales, retailers are still not providing good customer service on the web, and they simply wouldn't get away with it on the high street. Retailers will drive shoppers into the arms of their competition through their failings."

We contacted online retailers asking why they don't respond to queries, but they didn't respond to our queries. ®

High performance access to file storage

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.