Feeds

Online shopping = rubbish customer service

Less than one third of questions answered

Beginner's guide to SSL certificates

Buying gadgets online can be a troublesome pursuit, according to a new survey.

Sample queries submitted to the biggest online electrical retailers revealed just three in 10 got any reply. Those who got a reply only got a relevant response three quarters of the time.

Amazon, Dabs, Comet, Argos, John Lewis, Carphone Warehouse, The Link, PC World, Phones4U, Littlewoods and Dixons were asked basic questions such as "how long will delivery take?" and "how do I return goods?" in the research, conducted by online retailing services provider Transversal.

Fashion, grocery, CD and book floggers didn't fair much better, responding on average to only half of customer queries.

Transversal VEO Davin Yap said: "Despite the growth of online sales, retailers are still not providing good customer service on the web, and they simply wouldn't get away with it on the high street. Retailers will drive shoppers into the arms of their competition through their failings."

We contacted online retailers asking why they don't respond to queries, but they didn't respond to our queries. ®

Secure remote control for conventional and virtual desktops

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.