Feeds

NHS farce leads to lost data

Patient data may have been saved

Build a business case: developing custom apps

Exclusive Primitive backup procedures at Bexley Care Trust have led to the loss of email, contact, calendar, and schedule data across two NHS trusts.

Bexley provided the Exchange email systems for itself and Greenwich Primary Care Trust (PCT) until the system went kaput last week.

This would not have been a problem if Bexley had adequate backup procedures, according to sources.

A spokeswoman for Greenwich PCT confirmed that data had been lost with the email system collapse, but said the system was "up and running now".

She thought patient data had not been affected because the trust headquarters were run on a different email system to the one used by clinics and community centres, which handled the majority of patient data.

One source told The Reg that Bexley knew its email was being run on an old system, and said he was not surprised to hear of the snafu.

The battery in its uninterruptable power supply (UPS), which should protect the computers in the event of an unexpected loss of power, had run out of juice.

"The exchange server was a vintage six year old computer, the heads on the tape backup were worn out and they were notified six months ago to change the battery in the UPS," he said.

Warnings had been given, he said, and Greenwich PCT had been trying to get out of the contract that bound it to buy its email services from Bexley.

"For many this is a complete disaster as quite a few use email to store documents, etcetera. Apparently, it will hit finance the hardest, although one wonders about patient records, appointments..." the source said.

Bexley PCT confirmed there was a problem with their email but were unable to say by press time if any patient data has been lost. ®

Boost IT visibility and business value

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.