Feeds

Sky clears upgraded Sky+ PVR problem

Firmware downgrade posted

Build a business case: developing custom apps

UK satellite TV broadcaster Sky last week quietly released a firmware downgrade to fix dozens of old Sky+ boxes rendered inoperable by a firmware update transmitted earlier in the week. PVRs affected include almost all machines equipped with upgraded hard drives.

The original update was sent out in the small hours of Thursday morning. However, some owners of Pace's V1 Sky+ box checking their machines over breakfast found the hardware refused to come out of stand-by mode. Other V1 owners experienced no such breakdown, and it quickly emerged the glitch only affected boxes from which the original 40GB hard drive had been replaced with a higher-capacity unit.

Sky did not respond to our calls for comment, but Reg Hardware readers told us on Friday Sky was transmitting the previous version of the box's firmware. The old code can be reapplied by forcing the machine to perform a system software update - a task otherwise blocked by the box's auto-download code because a later version is running (or not) on the machine.

The 'fix' was later confirmed by other Sky+ users posting on a variety of internet sites, such as Digital Spy.

According to readers who spoke to Sky support staff, the broadcaster initially denied responsibility for any lack of service because the boxes were not standard specification. A fair point, perhaps, but not helpful. Fortunately, the company relented and provided the old firmware to get upgraded boxes up and running again. A few too many threats to cancel contracts, we wonder? Either way, Sky isn't saying.

Readers tell us the procedure for forcing the firmware downgrade is as follows. Proceed at your own risk:

  • Switch off power to the Sky receiver at the wall socket.
  • Hold down the Backup button on the front of the box and keep it pressed.
  • Switch on the power at the wall socket.
  • After about 15-20 seconds all four LEDs on the front panel should come on.
  • Release the Backup button.
  • The TV screen should now read: "Updating System Software. Do not disconnect from mains supply or satellite dish."
  • The update process may take upwards of 10 minutes.

Build a business case: developing custom apps

More from The Register

next story
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.