Feeds

E7even goes titsup

Bargain basement ISP pays for poor customer service

Providing a secure and efficient Helpdesk

E7even, the unpronouncable broadband ISP, is no longer providing its customers with internet connections.

On logging in to their account on the Maidstone, Kent ISP's website, customers are offered trite advice that E7even will no longer provide any service.

The Register was contacted by disgruntled E7even customer Dan on Saturday:

It seems those of us who thought we were getting a good deal are shit out of luck today, as E7even has ceased operating literally over night. Those of us who had sniffed out the seemingly cheapest broadband around woke up this morning to find no outbound connection on our ADSL, the only thing accessible being [the] disturbingly sparse sign-up page.

The rather less fly-by-night looking EzeeDSL, part of the 186k group, has been installed to offer the easy way out to E7even customers. EzeeDSL is operating a walled garden where the connectionless can get back online if they cough up for a new account.

A FAQ on the 186k site explains:

"Unfortunately, any agreement made with E7even UK Limited is between you and them and we cannot intervene. If you want to reactivate your broadband today without any more down time you will need to enter into a new agreement with EzeeDSL.

"Unfortunately, we cannot honour any agreement you may have previously had, nor can we help you with claiming back any payment you have already made to E7even UK Limited."

More details here.

Punters wanting to join an alternative ISP face a wait until 14 July, when the E7even service officially ends. EzeeDSL said it cannot generate migration codes.

E7even offered some of the cheapest broadband on the market, but fell foul of Ofcom regulators and online forums bemoaning its terrible customer service record.

The phones were not being answered at E7even this morning. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.