Feeds

Dell adds 'Captain Kirk' tool to premium support package

Put a 'plus' on your platinum

Gartner critical capabilities for enterprise endpoint backup

Dell's extended apology to its corporate customers continued this week with the rollout out of a new server and storage support option.

Customers have now been blessed with the choice of signing up for Dell's Platinum Plus service. That's an upgrade over the boring old Platinum service that Dell offered before, and existing customers will get the "Plus" at no additional charge.

What all does the "Plus" entail?

Well, at its most basic level, Platinum Plus is 7X24 everything, including hardware support, software help and access to Dell's vaunted "enterprise expert center." But, let's face it, you've come to expect 7X24 goodies with just the Platinum package. Where the hell is the Plus?

To get to the Plus, Dell has added a couple pieces of eye candy. The first is an "Operations Benchmarking Feature." This tool looks at the overall performance of your data center and compares it with results from other data centers within your company or with results from other companies. You can catch a glimpse of the sophisticated software here.

Dell reckons this is a real money saver as customers can avoid taking pricey surveys.

The graphical fun doesn't stop there. Dell has also added an "Enterprise Command Center Real-Time Tracking Window." If the Captain Kirk in you is excited, it should be. From your Command Center, you can now tap into Google Earth Pro and create a 3D display of all the services issues affecting your company. You'll see notices of the downed disks in Tokyo, the flailing servers in Paris and the Itanium server purchase that was just approved in Topeka.

More basic additions to Platinum Plus include Dell's move to offer this level of support to the Asia Pacific Region and to cut the server minimum from 200 down to 100 boxes.

Dell is quick to point out that selling you the most expensive support contract it can come up with is part of a $200m investment the company has made "in a set of processes, people and tools that have formed the foundation of Dell's enterprise support services." Other elements of this investment include hiring more technical experts, opening expert centers and opening command centers to monitor customer problems.

Dell hopes that corporate customers are paying attention to its services advances. The company's server business slowed in a major way over the past year. Part of the slowdown seems to have come from Dell's refusal to sell Opteron-based servers, and another part has come from an overall displeasure with Dell's corporate gear.

Now Dell wants you back, and it's hoping that Google Earth Pro will seal the deal.

Those desperate to learn more about Dell's services can tune in here. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
Flash could be CHEAPER than SAS DISK? Come off it, NetApp
Stats analysis reckons we'll hit that point in just three years
Oracle reveals 32-core, 10 BEEELLION-transistor SPARC M7
New chip scales to 1024 cores, 8192 threads 64 TB RAM, at speeds over 3.6GHz
Object storage bods Exablox: RAID is dead, baby. RAID is dead
Bring your own disks to its object appliances
Nimble's latest mutants GORGE themselves on unlucky forerunners
Crossing Sandy Bridges without stopping for breath
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.