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Tiscali clears email backlog

Blames software snag for snafu

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Tiscali UK says it has almost cleared a backlog of emails following a software snag that hit the ISP on Tuesday. The glitch meant that some people were unable to send email while others reported that emails were being delayed or even lost.

A service status update posted on Tiscali's website yesterday afternoon read: "Some customers might be experiencing delays in sending and receiving emails. Our engineers are aware of the issue and are working to resolve it at the earliest. We apologise for any inconvenience caused."

A spokeswoman for Tiscali denied reports that an "international virus outbreak" was responsible for the problems.

In a statement issued late yesterday, the ISP said: "There has been an incident of delayed mail but this has been due to a software problem which reduced outgoing mail volumes on Tuesday afternoon, creating a backlog of mail on our servers.

"Current mail queues are nearly back to normal levels and in the process of investigation we have, as a bonus, identified and locked out three spammers." ®

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