Feeds

Another HMRC computer glitch

National insurance this time

High performance access to file storage

More problems with computer systems at HM Revenue & Customs have left at least 500,000 people with gaps in their national insurance records and might prevent them from claiming their full pensions and other benefits.

The Guardian reported today that a senior civil servant had been told on the eve of his retirement that computer records of national insurance contributions he made in 2004/2005 had been lost and, unless he paid that period's contributions again, he would not get his full pension. Thus, another HMRC computer glitch came to light.

The report said NI records would be corrected by autumn. The HMRC suggested it could fix the problem sooner if it could rely on citizens to do the corrections.

"We can immediately put any NI contributions for 2004/05 onto a customer's NI account if they write to us at NICO and enclose a photocopy of the P60," HMRC said in a statement.

The department told the Guardian's source that it had affected everyone's national insurance records for the year - that's about 30m people, though the paper reported that the payments of 500,000 people had been lost.

HMRC said in its statement that records had not been updated in a "small number of cases", but 98 per cent of its records were now correct.

It had been caused by the "slightly delayed introduction of a new IT system last year", the department said.

IT systems have been a regular thorn in the side of HMRC. The tax credits fiasco was in part blamed on an IT system originally developed by EDS, which was kicked off the project and ordered to pay £71.5m in compensation. The deal absolved EDS of further liability. Capgemini took responsibility, but not full liability, for the system after EDS was given the boot two years ago. ®

High performance access to file storage

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Big Content goes after Kim Dotcom
Six studios sling sueballs at dead download destination
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.