Feeds

C&W moves to reassure wholesale resellers

Tear that letter up

Boost IT visibility and business value

Cable & Wireless (C&W) has apologised to some 200 reseller partners after sending out an email yesterday telling them that its Bulldog ISP would not be taking on any new residential or business customers.

The email told of C&W's plans to pull out of residential broadband and instead concentrate on the provision of wholesale broadband. It also said it would not be accepting any new orders - dealing a hammer blow to those wholesale partners who rely on Bulldog for the resale of unbundled ADSL and SDSL lines.

Bulldog chief exec Emanuele Angelidis said: "From 1 July 2006, Bulldog will no longer take on new residential and small business customers. Instead, further customer acquisition by Bulldog will be through partnerships with major broadband service providers so that their customers can benefit from the...Bulldog network in the same way your customers do today.

"I would like to reassure you personally that we will carry on providing you and your customers with the same high level of service."

Just to confuse matters further, one reseller contacted us to say he'd been told by staff at Bulldog that C&W was looking to ditch its resellers as the troubled telco prepares to offer wholesale broadband on a giant scale to the likes of Vodafone and/or O2.

This, though, has been played down by C&W which admitted that some letters were sent out in error yesterday.

In a statement, C&W told us: "As part of Cable & Wireless' announcement yesterday of its intention to adopt a revised strategy in relation to the consumer and small business element of its local loop capability, letters were sent out yesterday to about 120,000 customers.

"Unfortunately, this letter was sent in error to about 200 existing reseller customers indicating that we would not be accepting new orders from them. We are contacting these customers to apologise." ®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Trans-Pacific: Google spaffs cash on FAST undersea packet-flinging
One of 6 backers for new 60 Tbps cable to hook US to Japan
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.