Feeds

iTunes guilty of breaking Norwegian law

Consumer Ombudsman rules...

The Essential Guide to IT Transformation

The Norwegian Consumer Ombudsman has ruled that the Apple iTunes service breaks the law, and has given the company two weeks to fix the problem.

In January, the Consumer Council asked the Ombudsman to look at iTunes because of concerns that it breaks consumer protection law.

Today's decision backs that complaint.

According to the ruling, iTunes breaks section 9a of the Norwegian Marketing Control Act. The regulator said it was not reasonable that the consumer must sign up to a contract regulated by English law, rather than Norwegian law. It also said iTunes must accept responsibility for damage its software may do, and said it is unreasonable to alter terms and conditions after a song has been sold.

Consumer Council senior advisor Torgeir Waterhouse told the Reg: "The Consumer Council has asked Apple to respond as to whether iTunes should work on other platforms - they have until 21 June to respond. After that the Ombudsman is likely to set another deadline and then start fining the company."

Waterhouse said the Ombudsman is not a toothless watchdog - back in April it fined Ryanair €62,500 for illegally charging refund fees.

The council is not only concerned by iTunes. It says several other download services in Norway also break consumer protection law and it expects the Ombudsman to take similar action against them.

Apple has to respond by 21 June or face fines.

More from the Consumer Council here. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.